Last updated: 30 June 2025
Moella’s Touch Ltd (“we”, “our”, “us”) is committed to protecting and respecting your privacy in compliance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and applicable privacy laws in England.
Our website address is: https://moellastouch.com.
This Privacy Policy explains what personal data we collect, how we use it, your rights, and how we keep your data secure.
1. Who We Are
Moella’s Touch Ltd is a professional cleaning service based in the UK. This website serves as a platform for booking, service information, and customer interaction.
2. What Personal Data We Collect and Why
We collect data to provide and improve our services. The types of data we may collect include:
a) Comments
When visitors leave comments, we collect:
- The data shown in the comments form
- IP address
- Browser user agent string (for spam detection)
We may also send an anonymised string (hash) from your email to the Gravatar service to check for a profile image. See Gravatar’s Privacy Policy.
b) Media Uploads
If you upload images, avoid including EXIF GPS location data. Visitors may download and extract location data from images.
c) Cookies
We use cookies to improve user experience. Cookies store:
- Login/session data
- Display preferences
- Commenter information (if opted-in)
Cookies generally expire after 1 day to 1 year, depending on their purpose. You can manage cookie preferences in your browser settings.
d) Embedded Content
Our site may contain embedded content (videos, maps, etc.) from third-party sites such as YouTube or Google Maps. These sites may collect data about you, use cookies, and monitor interactions with the embedded content.
3. Lawful Basis for Processing
We process your data under the following lawful bases:
- Consent: When you agree to receive updates or submit forms
- Contract: When you book a service with us
- Legal obligation: For compliance with regulatory bodies
- Legitimate interest: To improve services and prevent fraud
4. Who We Share Your Data With
We may share your data with:
- Service providers (e.g., payment processors, email tools)
- Governmental or regulatory authorities, if legally required
- Our spam detection tools
We do not sell or rent your personal data.
5. Data Retention
We retain your data only as long as necessary:
- Comments and metadata: indefinitely (for moderation)
- Registered user data: until the user deletes their account or requests removal
- Booking and transactional data: retained for legal and accounting purposes
6. Your Data Rights
Under UK GDPR, you have the right to:
- Access the personal data we hold
- Request correction or deletion
- Object to or restrict processing
- Request data portability
- Lodge a complaint with the Information Commissioner’s Office (ICO)
To make a request, please email us at: info@moellastouch.com
7. Where Your Data Is Sent
Some data, like comments, may be checked through automated spam detection services. We ensure all service providers are GDPR-compliant or operate under legally adequate frameworks.
8. Security of Your Data
We use SSL encryption and follow best practices to ensure your data is secure. However, no method of transmission over the internet is 100% secure.
9. Contact Information
If you have any questions about this Privacy Policy, or wish to exercise your rights, you can contact:
Moella’s Touch Ltd
Email: info@moellastouch.com
Address: Bessemer Drive
Stevenage, Hertfordshire
SG1 2DX
United Kingdom
10. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.